We will reasonably equip corresponding number of free quick-wear parts according to the quantity of products ordered by clients, and send them together with the machines. The list of quick-wear parts is also provided to customers.
Within the warranty, if there are parts damaged during normal operation, send them back for repair. Or send us the corresponding video, after our engineers confirm that the parts are damaged, and we will send out the new parts within 15 days after the feedback information and you don’t need to send back the damaged ones. Freight is at customer's expense. If the warranty period expires, the damaged parts shall be provided at the purchase price and the freight will be borne by the customer.
GONGHONG offers customers with the videos and instructions about machine installation and operation to help you to master the machines as soon as possible for production.
During the operation, if there occurs a problem, please do not repair or disassemble the machine by yourself and contact our after-sales staff to follow up. We promise to reply within 12h after receiving your feedback. Then provide the corresponding video and photos following our instructions. After knowing the actual situation of your machines, we will address the problems for you as soon as possible.
GONGHONG is focused on providing complete sets of high quality textile machines for global clients. With more than ten years of industry experience, our R&D team listens to and works with our customers to manufacture premium quality yarn winding machines so as to improve their productivity. The quality and high cost performance of our yarn winder are particularly praised by customers worldwide. Our professional service team will answer your doubts and make reasonable yarn winding solutions catering to your winding needs, as well as provide the best after-sales service. Based on our expertise in textile machinery, we are committed to continuously developing and producing high quality sewing thread winders catering to customer needs. As a reliable China yarn winding machine manufacturer, we are confident to provide you high quality machines with affordable prices.